We can capture the video of your case progress or an image of your case status using a Pega component given in the marketplace section. Download it and try it from your V8.x version.See the below and we can see the video got captured and attached to the case using this component after making some changes given as per the document. We just tried as a small PoC to test on this component working functionality using my PE V821 but we need to see where it fits in the real-time world . After reading the documentation what We noticed is like Pega is still working to improvise the component functionality to meet the customer expectation in future versions of this component. For now, We are happy with our PoC work to understand the design, solution and working nature of it 👌
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October 2020
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