Integration of Robotic Desktop Automation with your Pega 7

With Robotic Desktop Automation (RDA), you can use robotic automations, which are configured in Pega Robotics Automation Studio, to automate and integrate processes on the desktop. Automating repetitive tasks reduces errors and frees your staff to focus on higher-value, customer-oriented tasks. For example, you can:

• Synchronize all your desktop applications with a customer's account information.
• Automatically launch or close applications on the desktop.
• Send updated customer account information from your Pega 7 application to one or more web or desktop applications.
• Streamline users' workspaces. By automating communication among various desktop applications, users do not need to switch among many applications to update information.

For example, customers can submit a request to change their account information in your application. An automation can retrieve customer account information from a legacy application that is running on a case worker's desktop and display it in an application form. Another automation can send the updated account information from your application to the legacy application.
You can configure an automation to run on a flow action on a flow in your case type, or from a modal dialog box or overlay anywhere in your application.

PrerequisitesBefore you begin, ensure that the following tasks have been completed:

• Install and configure Pega Robotics Automation Studio and Pega Robotics Automation Runtime. 
• Automations have been created in Pega Robotics Studio.